Frequently Asked Questions
Everything you need to know about your order and our products
What materials are used in Gentle Patches?
Our patches are crafted from high-quality, eco-friendly textiles including organic cotton and recycled polyester blends, ensuring they are soft on skin and durable for all-day wear.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
Can I return my order if I change my mind?
Yes, we offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return label.
How do I apply the patches to my clothing?
Most of our patches are iron-on for your convenience. Simply place the patch, cover with a thin cloth, and press with a hot iron for 30 seconds. Detailed instructions are included in every package.
Do you offer wholesale or bulk discounts?
We certainly do. For orders exceeding 50 units, please reach out to our wholesale department via the contact form for a custom quote and discounted pricing.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.